Items must be sent back within 30 days of the delivery date. If 30 days have gone by since your delivery date, unfortunately, we cannot honor the return.
Bodysuits, swimwear, lingerie, undergarments, white clothing, beauty products, cosmetics, accessories, and gift cards are non-returnable.
Returns are refunded via store credit in the form of a Hello Love Fashion Gift Card. We do not issue store credit for shipping charges.
All sale and clearance items are final and cannot be returned.
We do not provide prepaid return labels; you are responsible for covering shipping costs to return.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
Items must be unworn, show no signs of wear, unwashed, and have original tags attached. Items must be returned in their original packaging. All returns are inspected thoroughly.
Items must be free of stains, makeup, deodorant, or wear.
All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Damaged, defective, or incorrect items must be reported within 5 days of delivery.
Returned-to-Sender & Refused Packages
This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of a Gift Card, minus the initial shipping charge.
We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
We reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Hello Love Fashion items sent to us will be discarded upon receipt.
Damaged/Defective/Incorrect Items Should you receive a damaged, defective, or incorrect item, email our Customer Care team at support@hellolovefashion.com. Once we receive your request, we will be in contact with you to address and resolve the issue.
Returns All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you a Hello Love Fashion Gift Card.
Hello Love Fashion is not responsible for returns until they reach our Distribution Center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Hello Love Fashion will not issue store credit for your returns.
Please do not send your purchase back to the manufacturer.
To start the return process, please email us at support@hellolovefashion.com and we will provided you further instructions.
